Returning Merchandise to ScreenTek
As per our Terms & Conditions, to return a screen the customer must first request an RMA number. Please send an email to firstname.lastname@example.org with the following items (bold items required):
- Your name (and company if applicable)
- Your email address & phone number
- The ScreenTek Invoice # (and Purchase Order # if applicable)
- Any commentary you wish to add.
- For each item to return, please provide:
- Part #
- Serial #
- Item Description
- Reason for Return
- Please choose a shipping package:
- One way return shipping $14
- Two way exchange shipping (2-3 day) $25
- Two way exchange shipping (Overnight) $50
Within 2 business days you will either receive your RMA number or be contacted by our RMA department. Return merchandise will not be accepted without an RMA number as issued by an authorized ScreenTek associate.
After we issue an RMA # to you, please print and include our response email with your return, and clearly mark the RMA number on the outside of the box.
- Return merchandise must be post marked within 10 calendar days of receipt of RMA number.
- All serial numbers must be legible and match those of original shipment.
- For full details of our Return Policy please read our Terms & Conditions
- You may be subject to a restocking fee.
- Advanced replacements for RMAs are only available if the customer agrees to pay for the replacement, which would be refunded once the RMA panel is received.